Withdrawal and Refunds

 
CATEGORY REQUIREDTIME REFUND APPLICATION RECEIVED BY INSTITUTEAMOUNT OF REFUNDDOCUMENTARY EVIDENCE REQUIRED
Visa Refusal or Application RefusalAt any timeFull refund less a deduction of 25% of costs already incurredOriginal letter of rejection from Immigration New Zealand (based on NZIBT Discretion)
Withdrawal or TransferPrior to programme commencement and within ten (10) working days of the programme commencementFull refund less a deduction of 25% of costs already incurredProof of course withdrawal; Offer letter from other Institute; Original air ticket; Letter from student
Withdrawal or TransferFrom the 11th working day onwardsNo refundNone
Rejection of Visa RenewalAfter the programme has commencedNo refundNone
Visa Cancellation for Breach of Visa ConditionsAt any timeNo refundNone
Refund if the Provider DefaultsAt any timeFull refundIf transferring to another institute, the refund will be sent to the new institution.

If the refund application outcome is not satisfied, students can lodge an appeal. The appeal will be reviewed by the General Manager of NZIBT.
FN06 – Fees, Refund, Withdrawal and Fee Protection Policy is available on request.

Fee Protection

NZIBT has arrangements in place to protect student fees in the event of a programme closure. KIBC’s Trust Account protects students’ fees should a programme close. Programme closure events are events outside of a student’s control, such as a cancellation of a programme, the withdrawal of either accreditation or programme approval by NZQA.

KIBC adheres to Section 236A of the Education Act 1989 and subsequent amendments. It has an approved Trust Account for Student Fee protection and Student Fee Indemnification (the remaining portion of a student’s fee at any point of the programme). The Trust Account is sufficient to cover the full amount of student fees and is administered by The Public Trust.

FN06 – Fees, Refund, Withdrawal and Fee Protection Policy is available on request.