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To ensure that international students are well informed, safe and properly cared for, the New Zealand Government has developed the Tertiary and International Learners Code of Practice. Kingston is a signatory to The Code, which provides a framework for a high standard of service. Copies of The Code are available on request or can be downloaded from the NZQA webpage:
https://www2.nzqa.govt.nz/assets/Tertiary/TheCode/pastoral-care-code-of-practice-2021-english.
Kingston’s refund policy and the availability of complaints and appeals processes does not remove the right of the student to take Action under New Zealand’s consumers affairs laws.
In the situation of a programme closure or cancellation, the student will receive a full refund. Refunds will be paid in New Zealand dollars directly into a nominated overseas bank account or sent by cheque to your overseas address. The refund will be paid within the four weeks after receiving your written claim or within two weeks of Kingston being unable to meet contract obligations with you.
Kingston adheres to Section 236A of the Education Act 1989 and subsequent amendments. It has an approved Trust Account for Student Fee protection and Student Fee Indemnification (the remaining portion of a student’s) fee at any point of the programme). The Trust Account is sufficient to cover the full amount of student fees and is administered by The Public Trust.
Kingston’s refund policy and the availability of complaints and appeals processes does not remove the right of the student to take Action under New Zealand’s consumers affairs laws.
In the situation of a programme closure or cancellation, the student will receive a full refund. Refunds will be paid in New Zealand dollars directly into a nominated overseas bank account or sent by cheque to your overseas address. The refund will be paid within the four weeks after receiving your written claim or within two weeks of Kingston being unable to meet contract obligations with you.
Kingston adheres to Section 236A of the Education Act 1989 and subsequent amendments. It has an approved Trust Account for Student Fee protection and Student Fee Indemnification (the remaining portion of a student’s) fee at any point of the programme). The Trust Account is sufficient to cover the full amount of student fees and is administered by The Public Trust.
